Refund Policy

Last updated: 8 October 2026

Try before you buy: drawing and simulation are free, so you can see exactly how Virtuino Circuits works before paying for Pro. If Pro still does not suit you, this is how refunds work.

First purchase: 14 days

You may request a full refund within 14 days of your first Pro purchase, for any reason. This also covers your right of withdrawal as an EU consumer. After the refund your account returns to the free version; download your cloud drawings first if you want to keep them.

Renewals

We e-mail you before each yearly renewal. If a renewal is charged and you did not intend to continue, ask for a refund within 14 days of the renewal charge and we refund it in full, provided the Service was not used after the renewal date.

Cancelling

Cancelling does not require a refund request: go to the account menu → My account → Manage subscription and cancel. Pro stays active until the end of the paid period and is not renewed. No partial refunds are given for the remaining months of a cancelled period, except as described above.

School licences

School licences paid by invoice follow the same 14-day rule from the date the licence was activated.

Problems with the Service

If a fault on our side prevents you from using Pro for a significant time, tell us and we will extend your plan or refund the affected period.

How to ask

Write from your account e-mail to support@virtuino.com with the subject "Refund". Refunds are issued by our merchant of record, Paddle, to the original payment method, usually within 5–10 working days.